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Having facilitated a number of meetings over the years I was interested last weekend to being on the receiving end. As a trustee of the Dyspraxia Foundation we had a weekend away to discuss the future strategy of the charity, it's mission, its values and what we saw as the direction of travel for the next 5 years. In my former role as a partner in a national firm of accountants, I was quite used to having an external facilitator and it was interesting to compare and contrast such facilitators against my own work in this area. This weekend was possibly the best facilitated event I have ever attended. This was largely because all of the 3 people, (one external and two internal) made every effort to ensure that no one person dominated each session with their views (and believe me there were a number of loud voices to contain including yours truly!). Likewise that everyone had the chance to input.

A robust and rigid credit control policy in place is essential to successful recoveries. Start by setting it out in bullet point formation a single sheet of paper.

Failings in this area are generally more commonplace in smaller companies where the focus on the owner is on the day to day running of the business. Having a credit risk strategy and chasing monies is all too often replaced by a “we chase money only when we need it in” or “when I have time to chase” attitude. Sometimes a business is reluctant to chase a customer, concerned it may jeopardise their good relationship.

At the other end of the spectrum there is specialist software or debt collection agencies with their online automated credit control system and process; helping to instil good payment habits in customers and thereby significantly reducing the amount of time needed to chase.

It’s worth remembering that credit is not a right of your customer- it is very much a privilege that you have offered them. To abuse it beyond terms puts them in the wrong, not you. If a customer wishes to avoid being unhappy at the tone of a chase letter or phone call received for an overdue account they should pay on time.

Once again my thanks to Ken Brown of Account Assyst for this Blog

If you are a charity trustee, please be aware of the new rules which come into force from 1st August regarding disqualification of trustees and senior managers of charities. Introduced by the Charities Act 2016,the new rules disqualify people from being charity trustees or senior managers if they have committed  offences such as being put on the sex offenders register or  have unspent convictions for crimes such as terrorism or money laundering.

I never stop learning which is why, no matter what networking event I attend I always manage to learn something. Whether it is talking to another business or listening to a guest speaker there is always some little tip or another which I like to either use myself or to pass on. For example for marketing people they use the acronym TLA which apparently stands for a Three Letter Acronym...so an Acronym for an Acronym; who knew! However, I was listening to a presentation last night by a guy called Owen Conti who is the managing director of Code 56, a Derby based IT company and he used an Acronym called EEE

I have to admit it;I hated networking! I used to be sent along to events by my firm and had absolutely no idea how to go about it. Put me in front of an audience of 250 people with a lectern and a laptop with a PowerPoint presentation and I wouldn't bat an eyelid! Ask me to go into a room full of strangers and join in a conversation....not a clue! Once I started my own consultancy and realised that you get no clients sitting in a room at home in front of a computer and hope somebody finds you, I decided to grit my teeth and jump in the deep end. And you know what? I actually enjoy it!